MJR Digital Cinemas | Premier Rewards FAQ

Premier Rewards FAQ

 We are updating our software to provide an even better experience for all of our MJR Premier Rewards Members. Certain features of the program will be limited while we perform these updates. We appreciate your patience as we work on making it "More Fun at MJR!"

WE HAVE A NEW APP

*Only supporting our updated sites - Brighton & Waterford

 

SIGNING IN *Registered Members Only

NEW MJR MOBILE APP - ALL REGISTERED MEMBERS WERE PRE-ASSIGNED A PASSWORD (last name with the first letter capitalized). INSTEAD OF A USERNAME, MEMBERS WILL BE ASKED THEIR EMAIL ADDRESS. *Password can be changed on the app in the Menu section at the bottom right (i)

WEBSITE - THE WEBSITE REQUIRES A USERNAME, WHICH WILL BE YOUR 10-DIGIT PHONE NUMBER). ALL REGISTERED MEMBERS WERE PRE-ASSIGNED A PASSWORD (last name with the first letter capitalized). 

*We are working on a page for users to reset their password

 

 

TEMPORARY CHANGES

  1. WE HAVE TAKEN DOWN THE PROFILE PAGE AS WE MAKE THE SYSTEM CHANGE. THIS WILL BE DOWN UNTIL THE END OF MARCH.
  2. DO NOT UPDATE YOUR REWARDS PROFILE ON THE OLD MJR APP. WE ARE LAUNCHING AS WE UPDATE SOFTWARE AND THESE CHANGES WILL NOT BE REFLECTED ON THE NEW APP.
  3. WE HAVE PAUSED NEW MEMBERSHIP SIGN-UP. THIS WILL BE ROLLED OUT AS WE UPDATE THE SYSTEMS AT EACH LOCATION.
  4. THANK YOU FOR YOUR UNDERSTANDING AS WE WORK THROUGH THIS LAUNCH!

IMPROVEMENTS ON THE WAY

 

  1. Card-less Rewards and Redemption - Members will no longer need to carry around their MJR Premier Rewards card to earn points or spend rewards   *Registration required
  2. Username & Password Support - Sign into your account using a Username and Password. Password reset will also be available soon. (Members already registered before the update will use their 10-digit phone number as their username, and their last name as their password (first letter capitalized))
  3.  Improved Online Experience - Features Include: Voucher Redemption, improved Processing Speeds, and Bug Fixes
  4.  New MJR App - We are launching a brand-new MJR Mobile App - Supports Username and Password login for Premier Reward Members, Improved Account Management, Improved Processing Speed, and Bug Fixes

 

Other Important Notes...

 

  1. MJR Premier Rewards Sign-Up and Registration will be paused on the old system as of February 20th, 2019. As sites are updated onto the new system, they will begin to accept new members into the program and allow unregistered members to register their card #.
  2.  While we update our systems, members will not have access to their online profile pages. Worry Not! Members will still be able to add their account number as they make ticket purchases to get points and will continue to have access to their rewards! Member Account Pages will be back up once we complete our software update.
  3.  The new MJR App is available. The new App will initially support our Brighton location, and roll-out to the other locations as their systems are updated. Sites that have yet to receive the update will still be supported by the old MJR App.
  4. Our new system will require all members provide a VALID EMAIL ADDRESS. All previous members that registered with an invalid or duplicate email address will be unregistered members until a valid email address is added to their profile. 

 

FAQ

The following FAQ has been updated to reflect the changes coming to the system as we roll-out system upgrades.

 

*What is the MJR® Premier Rewards Program?

 

*How do I join?

Eligible individuals can join the Premier Rewards Program two different ways.

  1. Sign up on the MJR App. Members that sign up on the MJR App will not receive a physical card.
  2. Sign up and Register at any MJR Box Office. 

Present your card or registered phone number or email address before every purchase made. Your points will begin to accumulate the first time you use your Premier Rewards account. Be sure the card is registered with a first name, last name, email address and phone number to spend your rewards!

 

*What happens when I sign up on the App?

 

*How do I register my Premier Rewards card to spend my earned Premier Dollars and get my other benefits?

 

*When will I receive my 25 bonus points for registering my card?

 

*I am already a Member with a physical card. How do I add this to the MJR App?

 

*How do I accumulate Points? Is there a maximum number of points I can get?

 

*When and how will I get my Premier Dollars?

 

*Do my Premier Dollars expire?

 

*What can I buy with my Premier Dollars?

 

*Can I receive points for my ticket purchases made online?

 

*Will I get points for discounted tickets or when I use coupons?

 

*Can I use a discount coupon or additional voucher when paying with Premier Dollars?

 

*Will my Membership expire?

 

*What if I forget my Premier Rewards card when I go to the theatre?

 

*I lost my Premier Rewards card/need my number…What do I do?

 

*I want to allow my wife or husband to use my card, is that OK? What about my kids?

 

*I want to cancel my account. How do I do that?

 

*I forgot to give my Premier Rewards information when I bought my tickets. How do I get points for past purchases?

 

*I have additional questions, who do I contact?